Crown has a large team of professionals, well trained on tested processes and operating on a best in class payroll engine with controls built in at every level to give you an error free payroll process. Crown has a robust workflow engine designed to take care of the submission and approval process with an audit trail built-in to the application to track the activities. The work flow can be used for services like Reimbursement processing, Travel Claim Processing, Providing Payroll inputs through the web and drawing out reports from the web. Services like IT Proof verification, generation and distribution of Form 16, on the web with automated digital signature or hard copies as per client requirement are provided.
We provide helpdesk through the web, by email, telephone and onsite. These queries will be monitored and tracked and discussed with the clients for process improvement. This is part of our continuous process improvement program. With over 1, 00, 000 employee records being processed, crown is clearly emerging as the service provider of choice for Fortune 50 companies as well as small businesses.
Web Based Services
Crown’s web delivery mode helps the client to provide and access the information anywhere, anytime. Crown´s Clients´ employees can securely log on to Employee Self Service Portal (ESS) and submit or get relevant information. Employees can view pay slips for any month, view their PF balances, use the tax calculator, submit their tax declaration, submit reimbursements, see the approval status, submit the flexiplan breakup and have access to many more features.
The employee has the option of initiating any query which is responded to as per signed SLAs with the Client. The Client also has the option of viewing all queries, sorted subject-wise, and can review the responses at any time online. The Client administrators can submit attendance details and other inputs through the web, view reports etc web through a secure login. The web feature also has the flexibility of being customized to your organizational needs.